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Terms of service
Terms and Conditions – House Plant West
Welcome to House Plant West. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our site, you agree to be bound by these terms. If you disagree with any part of these terms, please do not use our website.
WEBSITE ACCESSIBILITY
House Plant West is committed to making our website accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and relevant regulations such as the Americans with Disabilities Act (ADA). We are continually improving the user experience and applying the relevant accessibility standards. Some third-party content or plugins may not fully comply with these standards, and we disclaim liability for their accessibility features. If you experience any issues, please contact us at info@houseplantwest.com so we can assist you.
PRIVACY POLICY
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with applicable privacy laws such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). By using our site, you consent to the data practices described in our Privacy Policy.
AGE RESTRICTION
Our website is not intended for use by individuals under the age of 13. By using our site, you confirm that you are at least 13 years old.
PCI DSS COMPLIANCE AND PAYMENT SECURITY
We take your security seriously. All payment transactions are processed through a secure and PCI-DSS compliant payment gateway. We do not store or process your credit card information on our servers.
ORDERS AND PAYMENTS
By placing an order on our website, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order at our sole discretion.
SHIPPING & RISK OF LOSS
All purchases made through House Plant West are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not liable for any delays in delivery caused by the shipping carrier, customs clearance, or events beyond our control, including but not limited to natural disasters or weather-related delays.
RETURNS AND REFUNDS
Please refer to our full Refund Policy for detailed information on eligibility, procedures, and timelines.
PRODUCT DESCRIPTIONS
We attempt to ensure that product descriptions and images are accurate, but we do not warrant that product descriptions or other content are error-free, complete, or current.
DISCLAIMER OF WARRANTIES
While we strive to make the website fully accessible and error-free, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, House Plant West disclaims all warranties, express or implied. We shall not be liable for any indirect, incidental, special, or consequential damages that result from the use or inability to use our services or products.
THIRD-PARTY LINKS & SERVICES
Our website may contain links or integrations with third-party services. We are not responsible for the content, policies, or accessibility of those third parties and do not guarantee their compliance with applicable laws.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless House Plant West and its affiliates from and against any claims, liabilities, damages, and expenses arising from your use of the website or violation of these terms.
GOVERNING LAW
These Terms and Conditions are governed by and construed in accordance with the laws of the United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that country or location.
ARBITRATION AND DISPUTE RESOLUTION
Any dispute or claim relating in any way to your use of the site or to products sold or distributed by House Plant West will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
You and House Plant West agree to waive any right to a jury trial or to participate in a class action lawsuit or class-wide arbitration.
FORCE MAJEURE
We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, terrorism, strikes, or governmental actions.
CALIFORNIA CONSUMER RIGHTS NOTICE
Under California Civil Code Section 1789.3, California users of this website are entitled to the following specific consumer rights notice:
The name of the provider of this service is House Plant West.
You may contact us at info@houseplantwest.com.
The charges for services and products vary.
If you have a complaint regarding the service or to receive further information, please contact us as above or contact:
The Complaint Assistance Unit of the Division of Consumer Services
Department of Consumer Affairs
1625 North Market Blvd., Suite N 112,
Sacramento, CA 95834
Phone: (800) 952-5210
CHANGES TO TERMS
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically for updates.
HEADINGS DISCLAIMER
The section titles in these Terms are for convenience only and have no legal or contractual effect.
CONTACT US
If you have any questions about these Terms and Conditions, please contact us at: info@houseplantwest.com
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